Start a case · Recovik

Systems
Incident
Urgency
Your details
Review

Step 1 of 5 — Systems

Systems and software, if you know(optional)

For example: Windows file server, SQL Server, Microsoft 365.

Step 2 of 5 — Incident

What happened?

Describe what you see

When did it start? Is there a ransom note? Has anything been changed since?

Step 3 of 5 — Urgency

How urgent is it?

StandardWe contact you during working hours.PriorityYour case moves to the front of the queue.Emergency — operations have stoppedWe call you straight away, day or night.

Step 4 of 5 — Your details

Name

Organisation(optional)

Phone number

International format if possible, e.g. +966…

How should we contact you?

Phone callWhatsAppEmail

Step 5 of 5 — Review

Check your answers above, then send the report.

We have your report.

An incident lead will contact you shortly. Keep this case number for reference.

Case number

Until we call: keep affected devices off the network and don’t delete anything.

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