Privacy policy

This policy explains what we do with two kinds of information: the personal details you give us through this website, and the data on any system, account or file you give us access to during a case. It is provided by [LEGAL_NAME] (“Recovik”, “we”).

What we collect through this website

When you start a case or send a message, we receive what you type into the form: your name, phone number, email address, organisation (if given), and the details of the incident and the systems involved.

We do not use advertising or tracking cookies. The website stores a single setting in your browser — your light or dark theme choice — which never leaves your device. Visitor statistics are switched off; if we ever turn them on, we will use a cookie-free, privacy-friendly service and update this page first.

Why we use it

We use your details only to respond to your request, evaluate your case, give you a quote, and carry out and deliver the recovery you approve. We do not sell your details, share them for marketing, or add you to mailing lists.

Who else sees it

Form submissions are sent to our team by email through our email delivery provider, which processes them only to deliver the message. No other third party receives your details unless the law requires it.

Data we access during a case

Your data remains yours. Only the analysts assigned to your case work with it, and only as far as the investigation and recovery require. Working copies are stored encrypted. Once you confirm you have received your data, we securely wipe our working copy and confirm this to you in writing.

How long we keep things

We keep case records (contact details, incident details, dates and actions taken) for [RETENTION_PERIOD] to meet our legal and accounting obligations, then delete them. Recovered data is not kept after delivery, as described above.

Your rights

You can ask us at any time what personal details we hold about you, ask us to correct them, or ask us to delete them where we are not required to keep them. Write to us at the email address on our contact page.

Changes

If we change this policy, we will update the date at the top of this page.